Frequently asked question

General Asked Questions

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We are open Monday to Friday from 8:00am to 6:00pm. We operate year-round, closing only for bank holidays and a short period over the Christmas break. We offer both full-day and part-day sessions to accommodate different family needs.

Yes, absolutely. We are committed to inclusive practice and welcome all children. We work closely with families and external professionals to ensure we can meet each child's individual needs. Our team has experience supporting children with a range of additional needs, and we adapt our environment and activities to ensure every child can participate fully and thrive.

Yes, we regularly organise educational outings and trips that enhance children's learning experiences. These might include visits to local parks, libraries, farms, or other places of interest. All outings are carefully planned with safety as the top priority, and we always obtain written parental consent before any trip. Parents are informed in advance about upcoming outings.

We care for children from 6 months to 5 years old. Children are grouped by age to ensure age-appropriate activities and optimal staff-to-child ratios. Our experienced team understands the different developmental stages and provides appropriate support and stimulation for each age group.

We accept all government funding schemes including the 15 and 30 hours free childcare for eligible families. Our fees are competitive and transparent. For detailed information about our fee structure and funding options, please visit our Admissions & Fees page or contact us directly to discuss your specific needs.

We understand that starting nursery is a big step for both children and parents. We offer a flexible settling-in period where you and your child can visit together, gradually building up to longer sessions. Each child is assigned a key person who will build a special relationship with your child and family, providing continuity and reassurance. We work at your child's pace to ensure a positive, gentle transition.